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FastCo Article

From hear the beard and Pursuit Magazine, a new story in Fast Company. 





Live Law 6 - Nashville

Get your tickets now. One week from today to buy advance tickets. 


Live Law 6 - Nashville

Live Law 6 is your chance to hear the beard in person. Nashville Private Investigator hosts this amazing LIVE podcast at the W. O. Smith School of Music in Nashville on August 6, 2014. 

A live storytelling event co-hosted by the Life of the Law podcast and Pursuit Magazine - The magazine of professional investigators. Harold Bradley, Jason White, and other Nashville music insiders will speak about the ways the law and music collide, and how that collision has changed Music Row forever. With musical guests, the Muddy Magnolias.

Get your tickets Here:http://livelaw6.brownpapertickets.com/

Tickets are $20 in advance and $25 at the door. 


Communication Fail!

Many years ago, my then-boss Jack and I stepped into his office, shut the door, and put the phone on speaker for a client call. Jack dialed the number. We had a few questions for Mr. Jaxx. (Not his real name.)

Mr. Jaxx dolled out contracts to consultants for a large institutional lender. Neither Jack nor I had ever laid eyes on Mr. Jaxx, but he was a good client and we had a reasonably good rapport.

On the fifth ring, Mr. Jaxx’s voicemail picked up. “Hello, This is Bill Jaxx with Big Institutional Lender. Please leave a message.” Jack left the message, gave him my extension, picked up the handset, and placed it back in the cradle. Call finished.

I made a crack about Mr. Jaxx sounding like a “big ol’ boy.” Jack, mockingly, in his best big ol’ boy imitation, bellowed, “Hello! This is Bill Jaxx.”

We both laughed.

I slipped out the door and strolled through the work room, back to my office. Jack headed out to a lunch appointment. I sat down in my office chair, not even thinking about the call.  When …

Screaming from Jack’s desk came that irritating (and in this case, sickening) repetitive honk of the “off the hook tone.”

I jumped from my desk, sprinted through the office, grabbed the phone, and seated the handset back in its cradle. Then … I waited, nauseous, for Mr. Jaxx’s return call.

Maybe it didn’t record our mockery. Maybe I could call his secretary and ask her to delete the message. Maybe I could shoot myself before he called back. Maybe …

The phone rang to my extension at 3:00 PM. Mr. Jaxx was professional—he answered my questions courteously—and I thought … maybe … just maybe … he hadn’t borne witness to our idiocy. We were about to end the call when Mr. Jaxx said, “By the way, I’m not that big a boy.”

My heart seized. I apologized profusely. He, graciously, said “No harm, no foul.”

We never got any more business from Big Institutional Lender.

As professional investigators, we should know this better than most: Someone’s always listening.

It happens in email, texts, letters, and … yes … phone calls. The misstep. The hasty reply while you’re still annoyed.  The “I was trying to be cute email.”  (Always a bad idea.)

We could sidestep most of our idiotic blunders with just a hint of thoughtfulness: What if someone could hear me right now? Would I still say this?

I share this story for two reasons. First: transparency. We all make silly mistakes. Sometimes they’re outright stupid. Sometimes they’re unintentional flubs. Second, I’ll tell one on myself if it might help you avoid the same fate.


The Sound of Pursuit

I'm hosting the new Sound of Pursuit podcast for Pursuit Magazine. Check it out Here and Here. Or, you're free to click on over to iTunes and subscribe to the podcast Here.